1. Service Agreement

By placing an order with BakingSerene, you agree to these terms and conditions. Our services include fresh baked goods, custom cakes, and delivery services within Vancouver.

2. Ordering and Payment

Orders must be placed with at least 24 hours notice for standard items and 72 hours for custom cakes. Payment is required at time of order confirmation. We accept all major credit cards and e-transfers.

3. Delivery Policy

Delivery is available within Vancouver city limits. Delivery fees apply based on location. We are not responsible for orders left unattended at delivery location.

4. Cancellation Policy

Standard orders may be cancelled up to 12 hours before delivery. Custom orders require 48 hours notice for cancellation. Cancellation fees may apply.

5. Quality Guarantee

We guarantee the quality and freshness of all our products. If you are not satisfied, please contact us within 24 hours of delivery for resolution.

Information We Collect

We collect information you provide directly to us, such as when you place an order, contact us, or subscribe to our newsletter. This includes name, contact information, delivery address, and payment information.

How We Use Your Information

We use your information to process orders, communicate with you, improve our services, and send promotional materials (with your consent). We never sell your personal information to third parties.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment information is processed through secure, encrypted channels.

Your Rights

You have the right to access, update, or delete your personal information. You may also opt out of marketing communications at any time. Contact us to exercise these rights.

Contact Information

For privacy-related questions, contact us at [email protected] or call +1 (604) 555-0187.

What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and analyzing site usage.

Types of Cookies We Use

Essential Cookies: Required for the website to function properly, including security and accessibility features.

Analytics Cookies: Help us understand how visitors use our site to improve functionality and content.

Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.

Preference Cookies: Remember your settings and preferences for a personalized experience.

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. You can also manage preferences through our cookie consent banner.

Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. These are subject to their respective privacy policies.

Digital Millennium Copyright Act Policy

BakingSerene respects the intellectual property rights of others and expects users to do the same. We will respond to clear notices of alleged copyright infringement in accordance with the Digital Millennium Copyright Act.

Copyright Infringement Notification

If you believe that your copyrighted work has been used on our website in a way that constitutes copyright infringement, please provide our designated agent with the following information:

• A physical or electronic signature of the copyright owner
• Identification of the copyrighted work claimed to be infringed
• Identification of the material claimed to be infringing
• Your contact information (address, phone number, email)
• A statement of good faith belief that the use is not authorized
• A statement that the notification is accurate under penalty of perjury

Designated Agent

Please send DMCA notices to:
Email: [email protected]
Address: 456 Granville Street, Vancouver, BC V6C 1V5, Canada

Counter-Notification

If you believe your content was removed in error, you may submit a counter-notification with the required information as specified under DMCA procedures.

Your Rights Under GDPR

Under the General Data Protection Regulation, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing of your data

Legal Basis for Processing

We process your personal data based on:

• Contract performance (order fulfillment)
• Legitimate interests (business operations)
• Consent (marketing communications)
• Legal obligations (tax records)

Data Retention

We retain personal data only as long as necessary for the purposes outlined in our Privacy Policy or as required by law. Order information is retained for 7 years for accounting purposes.

International Transfers

Your data may be transferred to and processed in countries outside the EU/EEA. We ensure appropriate safeguards are in place for such transfers.

Contact Our DPO

For GDPR-related requests, contact our Data Protection Officer at:
Email: [email protected]
Phone: +1 (604) 555-0187